Skip to main content
Version: Current

FAQ: How do I contact Zudello support? What information should I provide?

If you encounter issues, have questions, or need assistance with Zudello, here's how to contact our support team effectively:

Methods to Contact Support:

  1. In-App Chat/Help Widget:

    • Location: Look for a Help icon, chat bubble, or question mark icon, usually located at the bottom right of the Zudello application screen.
    • How: Clicking this opens a widget where you can search help articles or start a live chat (during support hours) or leave a message for the support team.
    • Best For: Quick questions, immediate issues, providing context directly from the screen you're on.

  2. Email:

    • Address: Send an email to support@zudello.com.
    • Best For: Less urgent issues, providing detailed explanations, attaching multiple files when the chat widget isn't suitable.

  3. Phone (If Provided): Your organisation might have a dedicated support phone number provided during implementation.

Information to Provide:

To help us resolve your issue quickly and efficiently, please include as much relevant information as possible:

  • Your Details: Your name and email address (associated with your Zudello account).
  • Team/Organisation: The name of the Zudello Team and Organisation you are working in.
  • Clear Description: Explain the problem clearly and concisely. What were you trying to do? What happened? What did you expect to happen?
  • Document/Record UUID: If the issue relates to a specific document, user, supplier, item, etc., please provide its unique identifier (UUID). You can usually copy this from the URL in your browser's address bar when viewing the record.
    • Example URL: https://app.zudello.io/team/TEAM_UUID/data?module=...&docId=DOCUMENT_UUID
  • Error Messages: If you received any error messages, provide the exact text of the message.
  • Steps to Reproduce: If possible, list the steps you took that led to the issue.
  • Screenshots/Recordings: Visuals are extremely helpful! Include screenshots or screen recordings demonstrating the problem. Blur any sensitive data not relevant to the issue.
  • Timing: When did the issue start occurring? Was it working previously?
  • Troubleshooting Done: Briefly mention any troubleshooting steps you've already tried (e.g., cleared cache, tried different browser).

Providing detailed information allows our support team to investigate and resolve your query much faster.​

title: How do I contact Zudello support? What information should I provide? description: Information on the best ways to contact Zudello support and what details to include. slug: /faq/general/contacting-support sidebar_label: How do I contact support?​

FAQ: How do I contact Zudello support? What information should I provide?

If you encounter issues, have questions, or need assistance with Zudello, here's how to contact our support team effectively:

Methods to Contact Support:

  1. In-App Chat/Help Widget:

    • Location: Look for a Help icon, chat bubble, or question mark icon, usually located at the bottom right of the Zudello application screen.
    • How: Clicking this opens a widget where you can search help articles or start a live chat (during support hours) or leave a message for the support team.
    • Best For: Quick questions, immediate issues, providing context directly from the screen you're on.

  2. Email:

    • Address: Send an email to support@zudello.com.
    • Best For: Less urgent issues, providing detailed explanations, attaching multiple files when the chat widget isn't suitable.

  3. Phone (If Provided): Your organisation might have a dedicated support phone number provided during implementation.

Information to Provide:

To help us resolve your issue quickly and efficiently, please include as much relevant information as possible:

  • Your Details: Your name and email address (associated with your Zudello account).
  • Team/Organisation: The name of the Zudello Team and Organisation you are working in.
  • Clear Description: Explain the problem clearly and concisely. What were you trying to do? What happened? What did you expect to happen?
  • Document/Record UUID: If the issue relates to a specific document, user, supplier, item, etc., please provide its unique identifier (UUID). You can usually copy this from the URL in your browser's address bar when viewing the record.
    • Example URL: https://app.zudello.io/team/TEAM_UUID/data?module=...&docId=DOCUMENT_UUID
  • Error Messages: If you received any error messages, provide the exact text of the message.
  • Steps to Reproduce: If possible, list the steps you took that led to the issue.
  • Screenshots/Recordings: Visuals are extremely helpful! Include screenshots or screen recordings demonstrating the problem. Blur any sensitive data not relevant to the issue.
  • Timing: When did the issue start occurring? Was it working previously?
  • Troubleshooting Done: Briefly mention any troubleshooting steps you've already tried (e.g., cleared cache, tried different browser).

Providing detailed information allows our support team to investigate and resolve your query much faster.